Boker Warranty Info
Welcome to the Boker USA warranty/sharpening information page.
On this page, we will provide answers to your questions regarding the Boker warranty, repairs, and sharpening of Boker ceramic knives.
Our warranty has been in effect for over 135 years. Any Boker product that is defective in material or workmanship will be repaired or replaced by us at no charge to the customer. Our warranty reads:
"Every Boker product is guaranteed to be free from defects in material and workmanship for the life of the product for the original owner. If this item should fail under normal use, we will repair it or replace it at no charge with an item of equal or better value."
To better help you understand if your product is covered under warranty, the following items are normally not covered under warranty although exceptions exist:
Blade rusting, particularly on carbon steel blades.
Blade breakage, especially after more than a year of ownership.
Handle scales cracking or breaking.
Any knife that has been converted to perform as an automatic knife is not covered under warranty at any time. Boker USA, Inc., honors the Federal law that prohibits the importation or selling of automatic knives. Boker USA does not import or sell any automatic knives.
If you would like to send your Boker knife in for repair work or examination to see if it is covered under warranty, it must be accompanied by your phone number, shipping address, and, if possible, your e-mail address. If we do not have a method of contacting you, we will not be able to proceed with any repair or warranty work. To service you best, please contact the Boker USA
Customer Service/Repair Department prior to shipping your knife to us at 1-800-992-6537 Ext. 21.
Our mailing address is:
Boker USA, Inc.
Attn: Repair Dept.
1550 Balsam Street
Lakewood, CO 80214-5917
We do recommend you ship your knife to us via insured U.S. mail or through United Parcel Service so it can be tracked.
Our ceramic knives are very keen cutting instruments but are not intended for chopping or cutting hard items such as bone, staples, or frozen products and are not recommended for whittling. Due to their extreme hardness, which is why they do not need to be sharpened as often as a steel blade, they are brittle. Therefore, blade breakage or chipping is not covered under warranty. We do provide a sharpening service, which can get out most small chips in the blade as well as restore your knife to its original edge.
For sharpening, please send your knife, along with your name, address, and phone number and payment of $14.95 ($8.00 for sharpening and $6.95 for return shipping and handling) to:
Ross Cutlery
Attn: Ceramic Sharpening
310 S. Broadway
Los Angeles, CA 90013
If you have any questions on our warranty, repair work, or ceramic sharpening, please call us at 1-800-992-6537 Ext. 21.
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